FAQ
Questions, answered simply.
Straight answers about our ingredients, standards, orders and delivery. If something is missing, write to us and we will add it.
Products & quality
›Are Sharira products organic?
We prioritise certified-organic or responsibly grown ingredients and state the applicable standard on each product page. Where a farm is in conversion, we say so instead of implying certification.
›What does single-origin mean here?
Each lot comes from one named farm or collective in one harvest season, not blended from many anonymous sources. The lot number on your pack maps back to that harvest.
›Do you test every batch?
Yes. Every lot is checked by accredited third-party laboratories for identity, moisture, microbial safety and heavy metals, plus active markers such as curcumin where relevant.
›Is anything added to the powders?
No fillers, anti-caking agents, colours, preservatives or flow agents. The ingredient list is the ingredient.
›How should I store my pack?
Keep it airtight, cool and away from direct light. Use a dry spoon — moisture is the main enemy of aroma and shelf life.
Using the products
›How do I choose the right product?
Start with the benefit and the ritual that fits your routine. Every product page explains what it is, what it helps with, how it works and how to use it.
›How much should I take daily?
Suggested daily use is printed on each product page and pack. Start at the lower end for a week before increasing.
›Can I take more than one product together?
Many of these foods combine well, but individual needs vary. If you take medication, are pregnant or nursing, or manage a health condition, consult your qualified clinician first.
›How soon will I notice a difference?
These are foods, not medicines. Most people use them daily for four to eight weeks before judging how they feel.
Orders & payments
›Do I need an account to order?
No. Guest checkout is available. Creating an account simply lets you see your order history and reorder faster.
›Which payment methods do you accept?
UPI, credit and debit cards, net banking and wallets through our secure payment gateway. Card details never touch our servers.
›My payment failed but money was deducted.
Failed payments are auto-reversed by your bank, usually within 5–7 working days. Write to us with the reference ID and we will follow up alongside you.
›Can I change or cancel my order?
Yes, if it has not yet been dispatched. Contact us with your order ID as soon as possible.
Shipping, returns & tracking
›Where is my order?
Open the Track Order page and enter your order ID. If nothing has updated for more than 48 hours, contact us with the same ID.
›How long does delivery take?
Orders are dispatched within 1–2 working days and typically arrive in 3–7 working days depending on your city.
›What if my parcel arrives damaged?
Keep the parcel and packaging and send us photographs with your order ID within 48 hours. We replace damaged goods.
›Can I return an opened food product?
For food safety we can only accept unopened, sealed packs. Damaged, incorrect or defective items are always replaced or refunded.
Wholesale & partnerships
›Do you offer wholesale pricing?
Yes — for retailers, cafés, studios, clinics and gifting curators. Send an enquiry from the Wholesale page and we will share the price list and sample options.
›Do you ship internationally?
Not on the website yet. For export or bulk international orders, contact us directly.